'Conflict resolution coaching (or conflict coaching) is a one-on-one process that assists individuals in understanding and resolving specific personal or professional disputes. Community Boards’ programme describes conflict coaching as confidential sessions where coaches help clients clarify their situation, broaden perspectives and learn conflict resolution skills. During a session, the coach guides the client through steps such as defining the problem, understanding needs and interests, broadening perspectives by considering the other party’s viewpoint, visioning a desired future, brainstorming solutions, selecting appropriate tools and creating an action plan. Benefits include feeling heard and validated, expanding perspectives, identifying one’s own and others’ needs, generating options, selecting tools to manage the conflict and developing a plan for resolution. Conflict coaching differs from mediation in that it empowers one party to handle conflict more effectively rather than facilitating negotiation between parties. It is useful for workplace disputes, family conflicts, neighbour disagreements or any situation where improved communication and self-management could resolve tension. By practising skills such as active listening, reframing and assertive communication, clients build confidence to navigate conflicts constructively.',